Tag: communication

Questions Related to communication

Why should you generally not answer your business phone on the first ring?
softskills communication

  1. You don't look busy enough

  2. You should let the phone ring through to your voice mail so you can talk at a time of your choosing

  3. It's rude

  4. It can catch the caller off-guard

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Correct Option: D

What information is not necessary for you to leave on your personal voice mail?
softskills communication

  1. Your name

  2. The reason you're away from the phone

  3. Today's date

  4. Your title

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Correct Option: B

What does not need to be a consideration before you make a phone call?
softskills communication

  1. Who you are calling

  2. The best time to call

  3. A brief joke to break the ice

  4. The purpose of your call

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Correct Option: C

The single most important factor in leaving a voice mail message is ______.
softskills communication

  1. Leave a message that's short and to the point

  2. Leaving as much information as possible

  3. Humor

  4. Speaking clearly and succinctly

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Correct Option: A,D

You should smile when you're on the phone; it "shows" through the phone
softskills communication

  1. True

  2. False

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Correct Option: B

It is said you should make business calls during the time of day most people are freshest to receive them. When is this?
softskills communication

  1. 8 a.m. to 10 a.m.

  2. 3 to 5 p.m.

  3. 1 to 3 p.m

  4. 10 a.m. to noon

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Correct Option: D

What is not an active listening word that will let your party know you are listening while on a business phone call?
softskills communication

  1. "What?"

  2. "Yes"

  3. "I see"

  4. "Great"

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Correct Option: A

If you have a very large attachment to send, how should you handle it?
softskills communication

  1. Just attach it and send it

  2. Try and break it up into several smaller downloads if possible

  3. Compress or "zip" the file first

  4. Email your other party directly first and make sure their connection can handle a large download

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Correct Option: C,D

Using return receipt requested (read receipt) should be reserved for unique instances where both parties need to know an email was read.
softskills communication

  1. True

  2. False

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Correct Option: A

When writing an email, your paragraphs should be _______.
softskills communication

  1. Short

  2. In big fonts making them easier to read

  3. Long

  4. Always indented

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Correct Option: A