Ravi is the Project Leader for an application at a Multinational Company and leads a team of twenty five software engineers. The team ran into problems when Mr. Client hit the roof on detecting a bug in their code. Ravi instructed Gopal to send a mail to Mr. Client assuring him that the issue will be solved as early as possible and left for the day. The next morning, Ravi was eager to know if the client had replied. So he asked Gopal: