Tag: civics

Questions Related to civics

What is customer value?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Ratio between the customer's perceived benefits and the resources used to obtain these benefits

  2. Excess of satisfaction over expectation

  3. Post purchase dissonance

  4. None of the above

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Correct Option: A

In India, the National Consumer Service was set up in ____________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. 1962

  2. 1963

  3. 1964

  4. 1965

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Correct Option: B

Consumer awareness refers to which of the following?
a) Creating awareness of a consumer towards his rights.
b) Awareness about the product or service he avails.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. A only

  2. B only

  3. None

  4. Both

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Correct Option: D
Explanation:

Consumer awareness is about making the consumer aware of his / her rights. It is also about making the consumer aware about the product.

The British Government appointed a committee on consumer protection in __________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. 1959

  2. 1955

  3. 1960

  4. 1952

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Correct Option: A

 ________ save by reducing their present consumption.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Individuals or Households

  2. Business Enterprises

  3. Government

  4. All of the above

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Correct Option: A

In India, the Consumer Protection Act, 1986 (COPRA) was passed on _____________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. 1st December, 1985

  2. 5th December, 1985

  3. 24th December, 1985

  4. 1st January, 1986

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Correct Option: B

Which of the following is a correct statement? 

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. The COPRA extends to the whole of India

  2. The COPRA shall apply to all goods and services

  3. The COPRA was amended in the year 2011

  4. None of the above

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Correct Option: B

In the pre-reforms period (i.e. before 1991), control was exercised over import of _______________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Consumer Goods

  2. Capital Goods

  3. Both (a) and (b)

  4. Neither (a) nor (b)

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Correct Option: A

According to the COPRA, the term 'Person' may includes _______________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. A registered or unregistered firm

  2. A Hindu Undivided Family

  3. A Co-operative Society

  4. All of the above

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Correct Option: D

In 1985, the United Nations adopted the UN guidelines to ensure _____.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. consumer protection

  2. consumer exploitation

  3. consumer support

  4. consumer awareness

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Correct Option: A
Explanation:

The original Guidelines for Consumer Protection were adopted by the United Nations in 1985, following a successful campaign initiated by Consumers International.