Tag: emerging service business in india

Questions Related to emerging service business in india

The contracting of a specific business task, such as payroll to a third party service provider is ________.

  1. BPO

  2. insourcing

  3. outsourcing

  4. offshore outsourcing


Correct Option: A
Explanation:

Business process outsourcing is the activity in which organisation get its specific work done from the third party such as work related to payroll and accounting as they don't require lots of attention of organization.

Which among the following is one of the largest 'Job providers' in India?

  1. Network marketing

  2. Business process outsourcing

  3. Medical tourism

  4. Film industry


Correct Option: B
Explanation:

Business process outsourcing is one of the largest job providers in India  as India has many people with good technical knowledge and many developed countries get their work done from India as India provides its assistance at low cost compared to other countries.

Near shore outsourcing is _______.

  1. contracts done by company with other companies within a company's own country

  2. contracts done by a company with neighbouring countries companies

  3. contracts with companies excluding neighbouring countries

  4. none of the above


Correct Option: B
Explanation:

Near shore outsourcing is the process of getting contracts done from the neighboring countries rather than getting it done from their own country for example; many countries of USA outsource its work to Canada.

BPO not only gives specialised performance, but also provides _______.

  1. same cost

  2. saving in cost

  3. different cost

  4. none of the above


Correct Option: B
Explanation:

Business process outsourcing refers to getting the work done from the third parties that does not require much attention of the organisation. BPO provides specialised performance and is very time and cost efficient i.e.economical.

What does customer care department in call center handle?

  1. Does telemarketing only

  2. Inbound and outbound activities

  3. Inbound activities only

  4. Outbound activities only


Correct Option: B
Explanation:

A customer service representative interacts with a company's customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. Inbound customer service, the customer calls your company with a service request or an inquiry. Outbound customer service represents or more proactive approach. An agent from your call center contacts customer to follow up on a service issue or to notify customers of new products or policy changes.

LPO stands for __________.

  1. Legal Process Outsourcing

  2. Legal Process Output

  3. Legal Permanent Offer

  4. Legal Public Organization


Correct Option: A
Explanation:

LPO stands for Legal process outsourcing. LPO refers to the practice in which a corporation obtains legal support service from an outsider law firm or legal support services company. In India, legal process outsourcing is a high end industry that has been growing rapidly in recent years.

BPO that is contracted to a company's neighbouring (or nearby) country is called ________.

  1. offshore outsourcing

  2. near shore outsourcing

  3. on shore outsourcing

  4. none of the above


Correct Option: B
Explanation:

Business process outsourcing in which the work is contracyed to be done from the meighbouring countries rather than getting it done from its own country, it is known as near shore outsourcing.

The need for outsourcing arises because _________.

  1. achieving economy

  2. getting better results

  3. specialized performance

  4. all of the above


Correct Option: D
Explanation:

Companies outsource primarily to cut costs i.e. for achieving he economies of scale and also about reaping the benefits of strategic outsourcing such as skilled expertise, specialized performance so that better results can be obtained, eventually generating more profits.

BPO that is contracted to a company's neighbouring or nearby country is called near __________.

  1. offshore outstanding

  2. offshore outsourcing

  3. offer outsourcing

  4. near shore outsourcing


Correct Option: D
Explanation:

Near shore outsourcing is a kind of Business process outsourcing in which an organisation get its business processes like human resource and accounting done from neighboring countries of its country where its products and services are actually produced and manufactured.

BPO stands for ____________.

  1. Business Patent Offer

  2. Business Process Outstanding

  3. Business Process Outsourcing

  4. Business Public Organisation


Correct Option: C
Explanation:

BPO stands for Business Process Outsourcing, refers to the contracting of specific business tasks such as payroll, human resource or accounting to any third service provider company so that company can focus mainly on its core activities. Usually BPO is implemented as a cost saving measure.