Tag: grievance redressal mechanism

Questions Related to grievance redressal mechanism

Who can file a complaint?

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. Any consumer

  2. Any registered consumer association

  3. Both a and b

  4. None of the above

Show answer
Correct Option: C
Explanation:
A complaint can be filed by:-
a) any consumer
b) any registered consumer association
c) The central or state government
d) A legal heir or representative of a deceased consumer.

The ___________ consists of a President and two or other members, one of whom should be a woman.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. state commission

  2. district forum

  3. national commission

  4. both a and b

Show answer
Correct Option: B
Explanation:

The district forum consists of a President and two or other members, one of whom should be a woman. The President can be a retired judge or working judge of District Court. They are appointed by the state government.

In case the aggrieved party is not satisfied with the order of the District Forum, he can appeal before the State Commission within ____ days of the passing of the order.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. 10

  2. 20

  3. 25

  4. 30

Show answer
Correct Option: D
Explanation:

If the aggrieved party is not satisfied by the jurisdiction of the district forum then they can file an appeal against the judgement in State Commission within 30 days by depositinng Rs 25000 or 50% of the penalty amount whichever is less.A complaint can be made to the appropriate district forum when the value of goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs.

A complaint can be made to the appropriate district forum when the value of goods or services in question, along with the compensation claimed, does not exceed Rs. _____ lakhs.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. 10

  2. 15

  3. 20

  4. 25

Show answer
Correct Option: C
Explanation:

A complaint can be made to the appropriate district forum when the value of goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs. If the aggrieved party is not satisfied by the jurisdiction of the district forum then they can file an appeal against the judgement in State Commission within 30 days by depositinng Rs 25000 or 50% of the penalty amount whichever is less.

A complaint can be made to the National Commission when the value of goods or services in question, along with the compensation claimed, exceeds Rs. ____ crore.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. 1

  2. 2

  3. 3

  4. 4

Show answer
Correct Option: A

Which of the following are the functions of NGOs?

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. Educating the general public about consumer rights

  2. Publishing periodicals and other publications

  3. Carrying out comparative testing of consumer products

  4. All of the above

Show answer
Correct Option: D
Explanation:
The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.NGOs have a constitution of  their own and are free from government interference.Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.

In India, several consumer organisations and non-governmental organisations (NGOs) have been set up for the protection and promotion of consumers' ________.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. right

  2. interest

  3. both a and b

  4. none of the above

Show answer
Correct Option: B
Explanation:
In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.NGOs have a constitution of  their own and are free from government interference.Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products

The President and four other members, one of which should be woman are appointed by the ____________.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. state government

  2. central government

  3. district forum

  4. state commission

Show answer
Correct Option: B
Explanation:

The National Commission consists of a President and at least 4 other members, one of whom should be a woman.The President  are appointed by the central government, after the consultation with the Chief Justice of India.

The President and two other members, one of whom should be a woman, are appointed by the _________ concerned.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. state government

  2. central government

  3. state commission

  4. national commission

Show answer
Correct Option: A
Explanation:

The President and two other members, one of whom should be a woman, are appointed by the state government concerned. The president who is a woman is mostly gets chosen after the consultation with the state government.

Publishing periodicals and other publications to impart knowledge about _______ problems, legal reporting, reliefs available and other matters of interests is a function of NGO.

organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

  1. trader

  2. consumer

  3. retailer

  4. government

Show answer
Correct Option: B
Explanation:
Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products.