Tag: testing

Questions Related to testing

what are type of status that are available for Contact ?

technology testing

  1. Active and Inactive

  2. New, Active and Inactive

  3. New, Active, Inactive and Obsolete

  4. New, Active, Inactive, Obsolete and Closed

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Correct Option: C

Total number of digits in BAN,CAN and subscription (CTN)

technology testing

  1. 12,10 and 10

  2. 10,12 and 10

  3. 10,10 and 12

  4. 10,10 and 11

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Correct Option: B

How many Address we can see in CIM interaction Home Page?

technology testing

  1. 1

  2. 2

  3. 3

  4. 4

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Correct Option: B

Workflow Process which dispatches the case automatically to a queue based on the Case combinations and Flexible Attribute Template

technology testing

  1. Dispatch

  2. ADR

  3. Retrieve

  4. Commit

  5. Research

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Correct Option: B

What is a global alert
technology testing

  1. High level System Alerts or Ouatges to CFA

  2. Informational Alerts to CFA

  3. Actionable Alerts to CFA

  4. Pending Alerts of system to CFA

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Correct Option: A

Which of the following is true about Launch Pad?
technology testing

  1. Launch Pad enables CFA to access External applications

  2. Launch Pad can be used to launch Web application by use of URL stored in CRM UDP

  3. All the Above

  4. None of the Above

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Correct Option: C

What are the types of customers available in CIM?
technology testing

  1. Consolidated Cable, Consolidated Wireless

  2. Common Customer, Consolidated Cable, Consolidated Wireless

  3. Common Customer, Consolidated Customer, Consolidated Wireless

  4. Common Customer, Consolidated Customer, Consolidated Cable

  5. Common Customer, Consolidated Customer, Consolidated Cable, Consolidated Wireless

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Correct Option: D

Case in ICM is created by CSR i.) When there is some issue with customers request ii.) When the customer have any issues with his/her service iii.) When the customer request has to worked on by another department iv.) When the customer request cannot be completed during the interaction

technology testing

  1. (i), (ii) and (iii)

  2. (i), (ii) and (iv)

  3. (i), (iii) and (iv)

  4. (i), (ii), (iii) and (iv)

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Correct Option: D

What is the Current version of CIM (2010)?

technology testing

  1. V6.5

  2. V7.0

  3. V7.5

  4. V8.0

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Correct Option: C

Link / Delink is the process of
technology testing

  1. Transfer of Customers

  2. Transfer of Responsibility

  3. Transfer of Links

  4. Transfer of work

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Correct Option: B