Tag: testing

Questions Related to testing

What is the Current version of SSO (2010)
technology testing

  1. 8

  2. 8.1

  3. 8.2

  4. 8.3

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Correct Option: B

Which application in SSO requires password change every month
technology testing

  1. CIM

  2. SGI

  3. CSM and TOE

  4. SGI and CSM

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Correct Option: B

Possible ways of creating a contact i) From Main menu Create -> Contact ii) Through Search Contact Extended screen iii) Through Search Enterprise Contact screen iv) Through Search Contact screen
technology testing

  1. (i), (ii) and (iv)

  2. (i), (iii) and (iv)

  3. (ii), (iii) and (iv)

  4. (i), (ii), (iii) and (iv)

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Correct Option: D

Possible ways of searching the contact and or account holder through Search contact Extended screen i) With First Name and Last Name ii) With Subscription ID (CTN) iii) With Account ID iv) With Home Phone #
technology testing

  1. (i), (ii) and (iii)

  2. (i), (ii) and (iv)

  3. (i), (iii) and (iv)

  4. (i), (ii), (iii) and (iv)

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Correct Option: D

What are the possible account statuses available for a Cable account?
technology testing

  1. active, inactive, pending connection, pending non-pay disconnect

  2. tentative, suspended, reserved, cancelled, open

  3. disconnected, never connected, active, pending disconnect

  4. active, inactive, new, closed

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Correct Option: C

Which of the followings are true about Action Items i) CFA creates an action item for commitments made by him to customer ii) CFA creates an action item for follow ups iii) CFA creates an action items when there is some issue with customers request iv) CFA cannot assign an action item to another CFA v) Action item is assigned to the CFA who creates it
technology testing

  1. (i), (ii), (iv) and (v)

  2. (i), (iii) and (iv)

  3. (ii), (iii), (iv) and (v)

  4. (i), (ii), (iii), (iv) and (v)

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Correct Option: A

Accounts that cannot be linked / Delinked to a new ECP I) Cancelled BSN and or BAN ii) Reserved and or Suspended BAN iii) Pending non pay - disconnects iv) Pending connections and Pending Transfers v) Consolidated accounts
technology testing

  1. (i), (ii) and (iv)

  2. (i), (iii), (iv) and (v)

  3. (ii), (iii) and (v)

  4. (i), (ii), (iii), (iv) and (v)

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Correct Option: B

Possible ways on how the accounts can be linked to a enterprise contact i) Business Enterprise contacts can be linked to V21 and or SGI Business accounts ii) Consumer Enterprise contacts can be linked to V21 and or SGI Consumer accounts iii) Business-Cable Enterprsie contacts can be linked to SGI Business accounts iv) Business-Wireless Enterprise contacts can be linked to V21 Business accounts
technology testing

  1. (i) and (ii)

  2. (i), (iii) and (iv)

  3. (ii), (iii) and (iv)

  4. (i), (ii), (iii) and (iv)

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Correct Option: C

Which of the following is true about smart link offers?
technology testing

  1. Real time offers are promotional offers presented to the customer

  2. CMS offers can be viewed through Real time offers tab

  3. Real time offers moves to inactive section when offers are dispositioned

  4. All the above

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Correct Option: A

What are the fields that can be modified in Contact information, when a Account is linked to a Contact (CIM only)?
technology testing

  1. Email,Preferred contact method,DOB

  2. Email,Job title,Home phone no

  3. Email,Alternate contact,Contact language

  4. Email,Job title,First name, Last name

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Correct Option: C