Tag: organization of commerce and management

Questions Related to organization of commerce and management

What are the basic remedy/remedies for the settlement of disputes? 

organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

  1. Changing the industrial system

  2. Mutual negotiations and consequent settlements

  3. Intervention of a third party

  4. All of the above

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Correct Option: D

___________ are set up in each district by the concerned State Government.

organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

  1. State Commission

  2. District Forums

  3. National Commission

  4. None of these

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Correct Option: B
Explanation:

District Forums are set up in each district by the State Government concerned.
The District Forum consists of a President and two other members, one of whom should be a woman.
They all are appointed by the State Government concerned.
A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs

Rights of a consumer are protected under __________________.

organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

  1. Consumer Protection Act, 1984

  2. Consumer Protection Act, 1988

  3. Consumer Protection Act, 1986

  4. Consumer Protection Act, 1982

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Correct Option: C
Explanation:

The Consumer Protection Act, 1986 provides for six rights of consumers.
The consumer protection councils set up under the Act are intended to promote and protect the various rights of consumers.

The apex consumer court in India under the Consumer Protection Act of 1986 is referred to as_________.

organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

  1. The Consumer Education and Research Centre

  2. The Consumer Unity and Trust Society

  3. National Consumer Disputes Redressal Commission

  4. None of the above

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Correct Option: C

Which of the following is not a forum of Consumer Dispute Redressal System?

organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

  1. Local forum

  2. District forum

  3. State Forum (State Commission)

  4. National Commission

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Correct Option: A

Which one of the following is matched correctly?

organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

  1. Consumer Promotion - Sales Meetings

  2. Dealer Promotion - Display Allowance

  3. Internal Sales Promotion - Free Samples

  4. None of the above

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Correct Option: A

Which of the following is true?

organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

  1. A consumer court setup under the Consumer Protection Act, does not have the power to punish for its contempt.

  2. Professional services are outside the purview of the CPA.

  3. A consumer court cannot force a person indulging is misleading advertising to confess his quit.

  4. None of the above.

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Correct Option: A

As per the _____________ the consumer has right to acquire knowledge and to be a well informed consumer through life.

organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

  1. Right to be heard

  2. Right to be informed

  3. Right to consumer education

  4. Right to choose

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Correct Option: C
Explanation:

The consumer has a right to acquire knowledge and to be a well informed consumer throughout life.
He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations. Many consumer organisations and some enlightened businesses are taking an active part in educating consumers in this respect.

A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________.

organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

  1. Right to be heard

  2. Right to choose

  3. Right to Seek redressal

  4. None of these

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Correct Option: A
Explanation:

The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service.
It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells.
Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.

The state commissions are set up in each state by ___________________

organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

  1. Central Government

  2. State Government

  3. High court

  4. Supreme court

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Correct Option: B
Explanation:

The state commissions are set up in each state by State Government.
Each State Commission consists of a President and not less than two other members, one of whom should be a woman.
They are appointed by the State Government concerned.
A complaint can to be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs but does not exceed Rs. 1 crore.
The appeals against the orders of a District Forum can also be filed before the State Commission.