Tag: communication services

Questions Related to communication services

Some of the benefits not present with email are ________________.

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  1. Fixed font size

  2. Highlight

  3. Grammar check

  4. All of the above

Show answer
Correct Option: A
Explanation:

Some of the benefits not present with email is fixed font size. Email can be described as a way of getting any message delivered through the electronic modes of transmission. Nowadays emails are a very crucial mode of communication.

Invariably the benefits of BPO are _____________.

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  1. Taking case of core business.

  2. It is cost effective

  3. A double edged sword

  4. All of the above

Show answer
Correct Option: D
Explanation:

BPO is the practice of contracting a specific work process or processes to an external service provider. BPO stands for Business Process Outsourcing. Invariably the benefits of BPO are.  a) Taking case of core business. b) It is cost effective c) A double edged sword

State whether the following statement is True or False.
'You attitude' means writing the word 'you' many times in a letter.

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  1. True

  2. False

Show answer
Correct Option: B
Explanation:

This Statement is False because of the following reasons:

(i) You attitude does not mean using the word 'you' in place of "I or We".
(ii) It is a mental outlook to look at things from the point of view of the reader.
(iii) You Attitude is a practice of writing letters from the view point of the addressee.
(iv) The letter are to be drafted in such a manner that the party will  be pleased on reading the contents of the letter.
(v) He should get a feeling that whatever is suggested in the letter is in his best interest.
(vi) In you attitude more importance is given to the addressee.
(vii) The writer has to write the sentence like " This offer is more suitable and profitable to you."
(vii) " This is a special concession offered to you only."
Hence, you attitude does not mean writing the word you many times in a letter.

State whether the following statement is True or False.
Postscript should not be used in business letters.

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  1. True

  2. False

Show answer
Correct Option: A
Explanation:

This statements is True because of the following reasons:

(i) Postscript means 'written afterwards'.
(ii) It is derived from the Latin phrase'Post Scriptum .' It means additions matter not written.
(iii) It is like a foot note added to the letter.
(iv) It is necessary if same information is received late and its request to be conveyed along with the original letter.
(v) To have post script in the letter is not a good practice and hence should be avoided.
(vi) It indicates possible carelessness of the writer.
(vii) A letter without post script is not incomplete.
(viii) It should be used only for communicating an urgent message.
(ix) However,post script should not be used in business letters.

State whether the following statement is True or False.
Business letter is the silent salesman.

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  1. True

  2. False

Show answer
Correct Option: A
Explanation:

This statement is True because of the following reasons :

(i) Business correspondence provides a cheap; quick and convenient method of communicating business messages and information through letters. 
(ii) Making enquiries, placing orders, effecting payments and all other allied business matters are facilitated through correspondence.
(iii) In modern times, the scale of business has increased to such an extent that direct and personal dealing with the customers is difficult except in case of retail trade. 
(iv) Correspondence is, thus, necessary to widen the boundaries of markets and expand the scale of business. 
(v) Effectively drafted and neatly typed letters play the role of salesman in creating and expanding the market for goods and services. 
(vi) Letters convince the prospects of the novelty, specialty and utility of the products and induce them to place orders. 

State whether the following statement is True or False.
Courtesy is one of the requisites of a good business letter.

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  1. True

  2. False

Show answer
Correct Option: A
Explanation:

This Statement is True because of the following reasons:

(i) Every business letter must be polite,pleasing and convincing.
(ii) The language language used should be courteous.
(iii) Insulting remarks should be avoided even when an unpleasant decision is to be conveyed.
(iv) One should be firm about the decision to be communicated,but the language used should be courteous.
(v) Courtesy is a matter of tone.
(vi) Courtesy and polite tone is possible by using terms like 'please''thank you','very kind of you'etc.
(vii) Courtesy is particularly required while drafting replies to complaint letters.
(viii) It does not mean excessive humility ,as humility is treated as a weakness of  the writer.
(ix)It is necessary to be courteous during conveying messages or decisions to employees.
(x) It includes polite manners,kindness and consideration for others.
(xi) A courteous letter builds goodwill for the organisation .
(xii) A business letter will serve as 'silent salesman'or 'silent ambassador' only when it is courteous in meaning and language.
(xiii) Lack of courtesy may prove to be costly and troublesome to a business.
(xiv) Courtesy facilities the expansion of business activities.
(xv) Hence ,courtesy is one of the requisites of a good business letter.

State whether the following statement is True or False.
A letter without a date is complete.

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  1. True

  2. False

Show answer
Correct Option: B
Explanation:

This statement is False because of the following reasons:


(i) The date is an important part of a business letter.

(ii) The date includes the day , the month and the year on which the letter is sent to the addressee.
(iii) It is written on the right side of the page just below the head address.
(iv) The reference of date is useful for fulfilment of business transactions on a particular date.
(v) It is very necessary to write the date on the letter.
(vi) A letter with a date can serve as evidence in the court of law.
(vii) A letter without a date is incomplete and legally invalid.
(viii) It is like a body without a head.
(ix) Hence, a letter without a date is not complete.

State whether the following statement is True or False.
Margin on all sides is a waste of paper.

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  1. True

  2. False

Show answer
Correct Option: A
Explanation:
This statement is True because of the following reasons : 
(i) The physical appearance of a business letter is very important as it creates a lasting impression upon the reader. 
(ii) The appearance of a business letter can build or destroy the image or reputation of the organisation.
(iii) The physical appearance must be neat, clean, decent and attractive.
(iv) Receiver should be impressed with the letter's appearance.
(v) It is connected with quality of paper used, the margin, the typing, the envelope, layout and so on.
(vi) Attractive physical appearance creates favourable impression at the initial stage and last for a very long time. 
(vii) In order to make a letter appear systematic.and attractive, it is better to maintain margins on both side of letter. 
(viii) Proper margin makes the letter attractive. 
(ix) Proper margin must be kept on the left hand side and right hand side. 
(x) Margin kept on all sides would make the paper shabby and unattractive.
(xi) Proper space must be left at-the bottom of the letter. 
Hence, margin on all sides is a waste of paper. 

State whether the following statement is True or False.
A letter without date is incomplete.

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  1. True

  2. False

Show answer
Correct Option: A
Explanation:

This statements is True because of the following reasons:

(i) The date is an important part of a business letter.
(ii) The date included the day , month and the year on which the letter is sent to the addressee.
(iii) It is very necessary to write date on the letter.
(iv) The reference of date is useful for fulfilment of business translations on a particular date. 
(v) A letter with date can serve as evidence in the court of law.
(vi) The contents of the letter are supposed to be valid on the date of the letter.
(vii) The date on the letter facilitates quick reference to old letters and filing of letters in a chronological order.
(viii) A letter without a date,is incomplete and legally invalid.
(ix) It is like a body without a head.
(x) Hence, a letter without a date in incomplete.

State whether the following statement is True or False.
Signature provides legal value to the letter.

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  1. True

  2. False

Show answer
Correct Option: A
Explanation:

This statement is True because of the following reason:

(i) This is the final part of the letter.
(ii) It usually consists the name of the writer, his official designation, if any  and the department he is concerned with.
(iii) It is placed directly below the complimentary close.
(iv) The signature must be handwritten in ink and placed two or three line space below the complimentary close.
(v) Business letters,today ,carry the typed name and also  the designation of the signatory below signature.
(vi) This helps the reader to identify the person by his name and his official position in the  company.
(viii) A letter contains every layout,but does not have signature of the party concerned, then the letter is useless.
(ix) Un-signed letter has no significance.