Tag: communication services

Questions Related to communication services

All types of voice and non voice messaging services are known as ______________.

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  1. Business services

  2. Telecom services

  3. Social services

  4. Personal services

Show answer
Correct Option: B
Explanation:
  • Business services are those services which are used by business enterprises for the conduct of their activities.
  • Telecom services provide voice and non voice messaging services.
  • Social services are those services that are generally provided voluntarily in pursuit of certain social goals.
  • Personal services are those services which are experienced differently by different customers. They will also depend upon customer’s preferences and demands. For example, tourism, recreational services, restaurants.

The vertical flow of communication from lower level to one higher level is ________________.

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  1. Upward communication

  2. Downward communication

  3. Formal communication

  4. Horizontal communication

Show answer
Correct Option: A
Explanation:

  • Upward communication flows to a higher level in an organization. It provides feedback on how well the organization is functioning. The subordinates use upward communication to communicate to their superiors.
  • Downward communication flows from a higher level in an organization to a lower level. It happens from superiors to subordinates in a chain of command.
  • Formal communication is the official interchange of ideas/information. It is also called as 'Proper Channel Communication'.
When two individuals of the same level communicate, such communication is a horizontal communication.

Liaison office acts as communication channel between _________.

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  1. foreign corporation and Indian customers

  2. foreign corporation and educational institutes

  3. foreign corporation and art galleries

  4. none of the above

Show answer
Correct Option: A
Explanation:

Liaison office acts as communication channel between foreign corporation and Indian customers. Liaison office functions as a representative office in order to understand business and investment climate. It also conveys information to the head office or principal office of the company.

___________ is a satellite based media services provided by cellular service providers.

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  1. VSAT

  2. DTH

  3. Cellular mobile

  4. All of the above

Show answer
Correct Option: D
Explanation:
VSAT (Very Small Aperture Terminal) is a satellite-based communications service. It offers businesses and government agencies a highly flexible and reliable communication solution in both urban and rural areas.

DTH (Direct to Home) is again a satellite based media services provided by cellular companies. One can receive media services directly through a satellite with the help of a small dish antenna and a set top box.

Cellular mobile services are all types of mobile telecom services including voice and non-voice messages, data services and PCO services utilizing any type of network equipment within their service area.

Telegram was charged on the basis of _________.

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  1. number of words used

  2. number of letter used

  3. number of sentences used

  4. number of paragraphs used

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Correct Option: A
Explanation:

Telegram was charged on the basis of number of words used. A telegraph message sent by an electrical telegraph operator or telegrapher using Morse code (or a printing telegraph operator using plain text) was known as a telegram. Telegram is regarded is a cloud-based instant messaging service.

Which is the most historical way of sending information?

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  1. Internet

  2. Telephone

  3. Telegram

  4. All of the above

Show answer
Correct Option: C
Explanation:

Telegram is the most historical way of sending information. Telegram was charged on the basis of number of words used. A telegraph message sent by an electrical telegraph operator or telegrapher using Morse code (or a printing telegraph operator using plain text) was known as a telegram. Telegram is regarded is a cloud-based instant messaging service.

Written communication is called _________.
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  1. compliments

  2. consideration

  3. correspondence

  4. none of these

Show answer
Correct Option: C
Explanation:

C. correspondence

A written  communication is usually in the form of a letter and is called business correspondence. It is a way by which any person who is related to the business expresses oneself. 
He may also ask any doubts or queries through business correspondence. Any correspondence between two organizations or within an organization is referred to as business correspondence.  
For example, a letter to the supplier, letter of inquiry, complaint letters, job applications, etc.