Tag: consumers' awareness

Questions Related to consumers' awareness

In the pre-reforms period (i.e. before 1991), control was exercised over import of _______________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Consumer Goods

  2. Capital Goods

  3. Both (a) and (b)

  4. Neither (a) nor (b)

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Correct Option: A

According to the COPRA, the term 'Person' may includes _______________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. A registered or unregistered firm

  2. A Hindu Undivided Family

  3. A Co-operative Society

  4. All of the above

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Correct Option: D

In 1985, the United Nations adopted the UN guidelines to ensure _____.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. consumer protection

  2. consumer exploitation

  3. consumer support

  4. consumer awareness

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Correct Option: A
Explanation:

The original Guidelines for Consumer Protection were adopted by the United Nations in 1985, following a successful campaign initiated by Consumers International.

What was the result of 'Consumer Movement'?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Pressure on business firms was built up

  2. Government took action against the interests of consumer

  3. There was no change in the attitude of the government

  4. Consumer started asking for cash memo

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Correct Option: A
Explanation:
  • Consumer Movement is nothing but consumers forming small groups to express their solidarity. 
  • Consumer Movement builds pressure on the firms or businesses for expressing their grievances.
  • A consumer group can also represent an individual consumer in the Consumer Courts.

The organisations that monitor and issue the ISI, Agmark and Hallmark certificates to the producers actually monitor their ____ .

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. quantity standards

  2. quality standards

  3. credit ratings

  4. media coverage

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Correct Option: B
Explanation:

The organisations that monitor and issue the ISI, Agmark and Hallmark certificates to the producers actually monitor their quality standards.Agmark certification issued for standardization of food.
Hallmark certification issued for standardization of jewellery.
ISI certification issued for standardization of domestic consumption goods.

How do you describe the judicial machinery under COPRA ?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Two-tier quasi-judicial machinery

  2. Three-tier quasi-judicial machinery

  3. Four-tier quasi-judicial machinery

  4. Five-tier quasi-judicial machinery

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Correct Option: B
Explanation:

The three-tier quasi-judicial machinery under COPRA is: 

National level consumer court 
State level consumer court.
District level consumer court.

Consumer movement in India has led to the formation of various organizations locally known as _____.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Consumer Protection Councils

  2. COPRA

  3. Resident Welfare Associations (RWA)

  4. None of these

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Correct Option: A
Explanation:
  • COPRA 1986 enabled the government to establish central consumer protection council.
  • Minister of the consumer affairs is the chairman of the council.
  • Councils can be set up at state and district levels.
  • Objective of these councils is to protect the basic rights of consumers.