Tag: consumers' awareness

Questions Related to consumers' awareness

In 1985, the United Nations adopted the UN guidelines for __________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. consume rights

  2. consumer protection

  3. consumer redressal

  4. consumer awareness

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Correct Option: B
Explanation:
  • The guidelines for Consumer protection were adopted by the UN in 1985.
  • Guidelines gave legitimacy to the principles of consumer rights.
  • Guidelines were updated in 1999 to include environmental concerns.

Educating consumers about their rights and duties is known as ___ .

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. consumer forum

  2. consumer protection

  3. consumer awareness

  4. consumer disputes

Show answer
Correct Option: C
Explanation:

Educating consumers about their rights and duties is known as consumer awareness.
Major limitation of consumers is that they are not fully aware of their rights and different Acts enacted by government for the protection of their interests.

In case the district level consumer court dismisses case field by a consumer , the consumer _____.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. has the right to appeal in the state level court

  2. must withdraw his case without delay

  3. has the right to get compensation from the producer/seller immediately

  4. has the right to appeal again the district level court

Show answer
Correct Option: A
Explanation:
  • In case the district level consumer court dismisses case field by a consumer, the consumer has the right to appeal in the state level court.

A chemist has sold you a medicine of expired date.
Under which consumer right you can approach the consumer court?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Right to safety

  2. Right to vote

  3. Right to be heard

  4. Right to seek redressal

Show answer
Correct Option: A
Explanation:

Since consuming an expired medicine can endanger ones life, hence we approach a court with right to safety act. 

ISI, Agmark and Hallmark standards are ___ .

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. compulsory for all producers

  2. compulsory to be put on packaged products

  3. not compulsory for all producers

  4. not compulsory for products that affect health and safety of consumers

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Correct Option: C
Explanation:
  • ISI, Agmark and Hallmark standards are compulsory for certain products and voluntary for others.

Some of the legal measures that a consumer can take to protect his rights are ____ .

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. COPRA and RTI

  2. COPRA and ATI

  3. KOPRA and ATE

  4. RTE and ATE

Show answer
Correct Option: A
Explanation:

Consumer Protection Rights Act - 1986.
Right to Information Act - 2005.

The consumer redressal process in India is ____ .

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. simple and quick

  2. simple and time consuming

  3. expensive but quick

  4. expensive and time consuming

Show answer
Correct Option: D
Explanation:

The consumer redressal process in India is expensive and time consuming.
The consumers have to appoint lawyers for their redressal in the courts.
If the case is going for appeal, the cost increases further.

The National Consumer Disputes Redressal Commission is located in _____.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Mumbai

  2. Banglore

  3. Kolkatta

  4. New Delhi

Show answer
Correct Option: D
Explanation:

The National Consumer Disputes Redressal Commission head office is located in New Delhi.
It was established uset upon the guidelines of Consumer Protection Act, 1986.

Which of the following pairs is not correct?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Accident due to faulty safety value in the pressure cooker-Right to be safety

  2. Washing instruction on the label of garments-Right to information

  3. Authenticity of gold and diamond jewellery-ISI mark

  4. Complaints in consumer forums-Right to seek redressal

Show answer
Correct Option: D
Explanation:

As per the Consumer Protection Act 1986, the right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers’ is referred to as the right to redressal.

The consumer welfare fund was created in ________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. 1991

  2. 1994

  3. 1996

  4. 1998

Show answer
Correct Option: A
Explanation:

The Central Excise and Salt Act. 1944 (I of 1944) was amended in 1991 to enable the Central Government to create the Consumer Welfare Fund where the money that is not refundable to the manufacturers etc. shall be credited. The money credited to the Fund is to be utilized by the Central Govt. (Department of Consumer Welfare) for the welfare of the consumers in accordance with the Rules framed.  The Fund has been set up by the Department of Revenue and, is being operated by the Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs.