Tag: consumer protection act of 1986

Questions Related to consumer protection act of 1986

The Magna Carta of consumers is _________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. WHO

  2. COPRA

  3. EXNORA

  4. FAO

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Correct Option: B
Explanation:

The Consumer Protection Act, 1986 (COPRA) is an act of the Parliament  of India enacted in 1986 to protect the interests of consumers in India.  It is made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected therewith it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986.

The statute is regarded as the 'Magna Carta' in the field of consumer protection for checking unfair trade practices, ‘defects in goods’ and ‘deficiencies in services’ as far as India is concerned. It has led to the establishment of a widespread network of consumer forums and appellate courts all over India. 

By what name is the Commission formed by the Central Government for implementation of consumer protection laws known as?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Consumer Protection Commission

  2. National Court Commission

  3. Hoarding Prevention Commission

  4. National Consumer Commission

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Correct Option: D
Explanation:

The National Consumer Disputes Redressal Commission, India is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act, 1986. Its head office is in New Delhi.

Which of the following is a use of the Consumer act?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Marketing of goods

  2. Providing health education

  3. Creating awareness

  4. Food production

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Correct Option: C
Explanation:

One of the many uses of Consumer act is to create awareness that makes us alert so that we can question the price and quality of the goods and services we buy and use. It also creates a social concern by making sure that the products and services we use are not produced in a situation that harms others.

What is customer value?

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Ratio between the customer's perceived benefits and the resources used to obtain these benefits

  2. Excess of satisfaction over expectation

  3. Post purchase dissonance

  4. None of the above

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Correct Option: A

In India, the National Consumer Service was set up in ____________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. 1962

  2. 1963

  3. 1964

  4. 1965

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Correct Option: B

Consumer awareness refers to which of the following?
a) Creating awareness of a consumer towards his rights.
b) Awareness about the product or service he avails.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. A only

  2. B only

  3. None

  4. Both

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Correct Option: D
Explanation:

Consumer awareness is about making the consumer aware of his / her rights. It is also about making the consumer aware about the product.

The British Government appointed a committee on consumer protection in __________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. 1959

  2. 1955

  3. 1960

  4. 1952

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Correct Option: A

 ________ save by reducing their present consumption.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. Individuals or Households

  2. Business Enterprises

  3. Government

  4. All of the above

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Correct Option: A

In India, the Consumer Protection Act, 1986 (COPRA) was passed on _____________.

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. 1st December, 1985

  2. 5th December, 1985

  3. 24th December, 1985

  4. 1st January, 1986

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Correct Option: B

Which of the following is a correct statement? 

civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

  1. The COPRA extends to the whole of India

  2. The COPRA shall apply to all goods and services

  3. The COPRA was amended in the year 2011

  4. None of the above

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Correct Option: B