An IT operation success is in terms of:-
1) Technological value added to the organization.
2) Its impact on other business processes
and business units:-
A business process is a collection of
related, structured activities or tasks that in a specific sequence
produces a service or product for a particular customer or customers. A
business process may often be visualized as a flowchart of a sequence of activities with
interleaving decision points or as a process matrix of a sequence of activities
with relevance rules based on data in the process. The benefits of using
business processes include improved customer satisfaction and improved agility
for reacting to rapid market change.
3) Decreased costs and increased revenue
Revenue is the amount of
money that a company actually receives during a specific period, including
discounts and deductions for returned merchandise. It is the top line or gross income figure from
which costs are subtracted to determine net income.
Reducing costs
increases profitability, but only if sales price and number of sales remain
constant. If cost reductions result in a lowering of the quality of the
company's products, then the company may be forced to reduce prices to maintain
the same level of sales.